using 1password for windows, have followed steps to change master password but app does not recogniz

I have changed my master password in the web interface (1password.com) but my local windows app does not recognize it.


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Referrer: forum-search:using 1password for windows, have followed steps to change master password but app does not recogniz

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  • bundtkatebundtkate

    Team Member
    edited March 23

    If you sign in on the web, are you able to see all of your data, @rick_blindcatmedia? Assuming all is well there, try resetting 1Password for Windows and signing in again:

    https://support.1password.com/starting-over/

    Is your new Master Password accepted on a fresh sign-in? What if you lock, then unlock – still accepted? Let me know what you find! :+1:

    ref: XPI-41433-859

  • Hello bundtkate and thanks for your response. I am able to see all of my data if I sign in on the web.
    If I reset 1Password for Windows in the app on my laptop, will it leave my online account untouched (data saved)?

  • bundtkatebundtkate

    Team Member

    That's correct, @rick_blindcatmedia. Resetting clears out your local database on your PC, but won't impact what you've got online whatsoever. All of that stays put. That's why I always double-check you can see everything there because if you can, we can safely reset your Windows app without any risk of losing data. :+1:

  • Thanks for your help bundtkate! All is working well now after a reset.

  • bundtkatebundtkate

    Team Member

    I'm glad to hear it, @rick_blindcatmedia! Enjoy and stay safe out there (or, if you're under orders to stay home like me, stay safe in there :wink:)!

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