Wrong Secret Key

SystemSystem

Team Member
This discussion was created from comments split from: What happens at renewal if account is not paid?.

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  • I lost my master password and discovered I never put it down on my Emergency Kit. Following directions I proceeded to eliminate data to regain access to my account. When I attempt to recover my account, a bubble box says it is expecting a different secret key for my email address. How can that be? At this point I am stymied._

  • ag_anaag_ana

    Team Member

    Hi @Confused_Bob! Welcome to the forum!

    This usually happens because you are trying to login to the wrong URL. Make sure you are using https://my.1password.com to login ;)

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