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Can’t sign in. Your email address, Secret Key, or Master Password is incorrect.

Suli_75
Suli_75
Community Member

I just sign up, from web platform and I download my EmKit
I tried to sign in from my iphone / google chrome plugin but with no chance!
this error showed up:
"Can’t sign in. Your email address, Secret Key, or Master Password is incorrect."
I changed Master password, it accepts the new password! , then it logged me out and I'm stuck right now
I made sure I sign-in in same sign-in address that in EmKit, and everything in what it should be.

any idea?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Suli_75! Welcome to the forum!

    It sounds like you are entering the wrong Master Password after you changed it. I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

  • Suli_75
    Suli_75
    Community Member

    Thank you for replying!

    Last part should be fine!
    I'm ok with replace my account

  • ag_ana
    ag_ana
    1Password Alumni

    @Suli_75:

    Thank you for the update! You can delete your account by following the instructions at this link. Please note that this process will delete all information stored inside your 1Password account, and it will not be recoverable anymore.

    Once you have deleted the account, you can sign up for a new one and choose a new Master Password :)

  • Suli_75
    Suli_75
    Community Member

    thank you!
    I deleted my account and register again!

    Cheers!

  • Thanks for the update @Suli_75. If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.