iPhone app won’t open after latest update
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Hi @sucre8121! Welcome to the forum!
What version of iOS are you currently using?
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Hi! Thanks for the prompt reply. 13.4
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Thank you for the confirmation. Before we try some advanced troubleshooting, can you please try rebooting your iOS device once? Do you see the same thing even after a reboot?
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Hi. Yes. That’s the first thing I tried when the issue started. Just did it again this morning to make sure. The problem is with the Face ID. I tried to log in without having my face in line with the camera, first I got the warning to try finding the face again, I clicked cancel and then it gave me the option to manually enter my password. I was able to log in and access my info without issues. But every time I try to access using Face ID it suddenly quits
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I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
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The link to “ tap here to create a diagnostics report” does not work, and when I go to the app and click on Settings, there is no Advanced option to choose from
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Could you please post a screenshot of what you do see in 1Password > Settings?
You may have to scroll down to seeAdvanced, as it is at the bottom of the list:
▷ How to take a screenshot
Thanks!
Ben
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please remember that I’m using the iPhone app. Here are the screenshots as requested :)
Thanks again0 -
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😩 thanks anyway for trying to help. 🙂
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Sure thing. Best of luck. If fixing that app doesn't work maybe you want to consider using 1Password. ;)
Ben
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