I never received a Secret Key


Team Member
This discussion was created from comments split from: Upgrading to 1Password 7 cant find secret key.


  • The original problem description describes my issue today almost exactly. I don't think @brenty really understood what the problem was.

    I was trying to create a 1Password account so I could upgrade to 7 from 6 and get the Family plan. I didn't get through the sign-up process when I got the error message mentioned. When I try again, to get any further I need my "Secret Key" that I was never given because I didn't get that far. But without the Secret Key I can't use my email address to continue the process.

    I already desired a 1Password.com membership. That is what I was trying to get.

  • ag_anaag_ana

    Team Member

    Hi @DRPope! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: ZII-97667-116

This discussion has been closed.