Why can't I update my 1Password database today?

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PatriciaW1943
PatriciaW1943
Community Member

Today I can't use 1Password because when I log into my app on Mac OS with a valid Master Password it displays my accounts with Read-Only in the top right and all of my passwords are revealed. What happened? How do I fix this?


1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: OS 10.15.4
Sync Type: Not Provided
Referrer: forum-search:Secret key

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  • Newboyman
    Newboyman
    Community Member
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    Same issue for me in version 7.4.3

  • Newboyman
    Newboyman
    Community Member
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    The solution is to re-download the version from the 1password website.

  • PatriciaW1943
    PatriciaW1943
    Community Member
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    I have the App Store version ... can I use it?

  • PatriciaW1943
    PatriciaW1943
    Community Member
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    That fixed it ... many thanks. Do I really need a secret key? or was that misinformation?

  • @PatriciaW43

    You would need a Secret Key, only if you have a membership. If not, then no, you do not need one.

  • PatriciaW1943
    PatriciaW1943
    Community Member
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    Thanks ... I was never sure whether I needed a membership. Does that only apply if I subscribed (i.e. pay)?

  • Ben
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    @PatriciaW1943

    Membership is a subscription service, yes. You can read more about it here:

    About 1Password membership

    Membership is the way forward with 1Password, so if you aren't already I'd encourage you to consider signing up. :)

    Ben

  • PatriciaW1943
    PatriciaW1943
    Community Member
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    I never needed a paid service since I am a non-business user. Thanks.

  • Ben
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    I'm not sure I follow. 1Password isn't free. :)

    Ben

This discussion has been closed.