My account stuck at the status of Applying purchase to account

I tried to pay renew and when I found the trial period was passed. But when I finished payment, I still couldn't unfrozen my account. Please refer to attached pictures. Could you please look at my issue?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • I have the same problem

  • BenBen AWS Team

    Team Member

    @dalomo84

    I replied to you here:
    https://discussions.agilebits.com/discussion/comment/555436/#Comment_555436
    Please try to avoid posting in multiple places about the same issue, as doing so may cause a duplication of efforts.

    Thanks!

    Ben

  • BenBen AWS Team

    Team Member

    Hi @AnthonyGao

    I'm sorry to hear about the difficulty here. If you're still having this problem, and if you haven't emailed us yet, please do so: [email protected]. Please email from the email address associated with your membership. Unfortunately we're unable to troubleshoot subscription billing issues here in this public forum. If you can please email in we'll be able to verify your membership and get this sorted out for you. Thanks!

    Ben

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