Autofill has ceased working on QNAP QTS Login Page


Since upgrading to QTS the Autofill feature in 1Password X has ceased to detect the Username field any more and is now not filling the Username value. It is still filling the Password field and if I manually enter the Username myself I can successfully move to the OTP page which is then successfully completed by 1Password. This is happening in both Firefox and Chrome.

I manually entered the values for Usernname and Password and then used the option to save a new login. When I looked at the Saved Form Details in the new entry the Username field did not exist.

1Password Version: 1Password 7 Version 7.5.BETA-0 (70500000) 1Passwor
Extension Version: 1.18.1
OS Version: 10.15.14
Sync Type: N/A
Referrer: forum-search:QTS 4.4.2


  • kaitlynkaitlyn

    Team Member

    Hi @ausernie! Thanks for getting this on our radar. I've attempted to do some research, but I'm not finding the sign in page you're referring to. Would you mind sending me the website URL so I can test it out on my end?

  • Hello Kaitlyn,

    You won't be able to find it because it is the login page for my local NAS and not accessible from the internet. :-)

    I have taken a couple of screen shots to try and show you what is happening.

  • kaitlynkaitlyn

    Team Member

    @ausernie – Ah, that makes perfect sense. You mentioned that you saved a new item, and the username didn't exist. Did you try manually editing the item and adding your username to it? If so, did that affect filling at all?

    I'm also wondering if you're able to right click the username field, then select Inspect. I'm not positive if it'll work, but generally that brings up your browser's built in dev tools. If that does work, I'd love to see a screenshot of the code that appears. It sound automatically show code for the username field if you right clicked inside of it. Let me know if you have any trouble!

  • Hello Kaitlyn,

    I did save the page as a new login when I manually entered the username and copied the password from the existing entry in 1Password. However, the username field was empty. I then manually entered the field (using username as the tag/fieldname) however, that didn't work either.

    Here's what's displayed when I inspected the field:

    and the saved web form for the entry in 1Password:

  • I've actually also opened an issue with QNAP support about this. It looks like they changed the username field from an input element to a textarea for some reason. Would love any possible workaround besides downgrading to QTS (which I confirmed does work).

  • kaitlynkaitlyn

    Team Member

    @ausernie – Thanks so much for sending over the screenshot! @ramblingpolak pointed out the issue – the username field is a textarea. As far as I know, that's not a field that 1Password X would generally fill. In fact, I can't think of any other form that uses a textarea for a username/password field off the top of my head. I spun up a site locally with the code in your screenshot, and I confirmed the same. Changing the field to input completely resolves the issue and causes the username field to properly save and fill using 1Password X. I wonder what prompted them to make that change in the first place. 🤔

    @ramblingpolak – I think reaching out to QNAP was the right thing to do here. As much as I wish I could come up with a workaround, textarea fields really aren't something that 1Password should be filling. I can imagine the multitude of other issues it would cause if we did fill textarea fields. Let us know if you hear back from them. I'm pretty curious about it.

    In the meantime, I confirmed that you can still drag and drop your username into textarea fields. I tend to prefer drag and drop over copy and paste just because it's a smoother experience, but copy and paste would work just the same. Downgrading isn't normally something I suggest, but it sounds like that resolves the issue as well (thanks for that confirmation, @ramblingpolak).

  • Thanks for confirming @kaitlyn
    I’ve also provided this thread to QNAP support for reference.

  • Thanks for the support @kaitlyn and @ramblingpolak

    Much appreciated.

  • kaitlynkaitlyn

    Team Member

    @ramblingpolak – That's perfect.

    You're very welcome, @ausernie!

  • I catched that problem too... But with the companion extension instead of 1Password X. (on Windows as well as macOS)
    It's a little bit unfortunate QNAP just changed that field to a textarea...

    @ramblingpolak Could you update us here if there is any response from QNAP on this, maybe they are already considering to revert this, I don't want to open them a second case if there is already one :chuffed:

  • kaitlynkaitlyn

    Team Member

    @lumarel – I agree, it's definitely strange. Using a textarea field as a username isn't best practice either. I'm looking forward to hearing an update as well!

  • I poked QNAP for another update on this and here was their reply:

    they converted this bug report into feature request.

    after that, we still requested this should get resolved. they give no response.

    there is not much we can do on our side. sorry about that.

    So, QNAP support is saying QNAP development reclassified this as a feature request not a defect and stopped responding...
    Regretting ever purchasing QNAP and will never again.

    I would encourage every one of you experiencing this problem to file a support ticket as well and include a link to this thread. Perhaps if there's enough complaints they'll actually take it up. Meanwhile all you can do is live with the issue or downgrade to the last working version.

  • kaitlynkaitlyn

    Team Member

    @ramblingpolak – Thank you for your efforts. I appreciate it, and I know everyone else in this thread does as well. ❤️

    I'd be interested in hearing QNAP's reasoning behind making a username field a textarea, as it's not something I've seen in the past. There may be some sort of benefit that I'm not understanding, though.

  • edited May 20

    another update from the QNAP team:

    Here is the feed back from the RD team.

    "A new firmware version has changed the design to avoid the browser automatically fills in incorrect information and causes the login to fail."

    Please accept this change, and hope the RD team can revert to the old design if this feature request can be approved. Thanks for your understanding.

    To me this sounds like it was done intentionally to prevent autofill which is weird. Again, would highly encourage other QNAP users on this thread to open support tickets with them about this.

  • kaitlynkaitlyn

    Team Member
    edited May 20

    @ramblingpolak – That's a huge bummer. I know of at least one other user who has reached out to QNAP, so hopefully it'll sway their opinion a bit.

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