Synching 1Password between iPhone, iPad and MacBook (1Password purchased from Apple and AgileBits)

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jwengler
jwengler
Community Member
in iOS

Over the past 10 years I’ve purchased 1Password for my iPhone, my MacBook and more recently my new iPad. I think possibly my initial purchase of 1Password for my MacBook and iPhone was from the Apple AppStore. However, I bought my iPad in September 2019 and think I probably purchased the 1Password 7.4.7 directly from AgileBits because I can’t see it on my AppStore purchase history.

I’m trying to synchronise my secure information between all these three devices and finding that I cannot edit things like secure notes on the MacBook because it seems to be read only. Often I get messages popping up to say I should sign up for a membership. Possibly, this is because my MacBook uses an Apple version and my iPad uses an AgileBits direct version of the software.

I have 1Password version 7.4.7 on my iPad running 13.3.1. I think I bought this directly from AgileBits but I’m not sure.

I have 1Password version 7.4.7 on my iPhone SE running iOS 13.3.1. I don’t know where I got this 1Password release but in the past I think I paid for an old version.)

I have 1Password version 7.4.1 running on my MacBook running Mac OS 10.14.6. I think this version came free of charge from the Apple AppStore but I have paid for 1Password a few years ago for my MacBook.

I would like help if possible figuring out my purchase history of 1Password in terms of what I paid for and who I bought it from (AgileBits or Apple). Then I need to figure out if what I’ve paid for currently allows me to use basic 1Password to manage password between my iPhone, iPad and MacBook or whether I need to move to a subscription model.

Thanks,

Joe

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Have II purchased 1Password from Apple on the AppStore or directly from AgileBits?

Comments

  • Ben
    Ben
    Options

    Hi @jwengler

    We can definitely help with that, but because this is a public forum we don't discuss any purchase or billing details here. Please drop us an email to support@1password.com so we can investigate further. So that you don't have to repeat yourself, please feel free to include a link to this thread.

    Thanks!

    Ben

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