I have renewed and my account is still frozen

Hello, I renewed my subscription through Apple App Store and my account is still frozen. The app says "applying purchase to account" and actually does nothing. I've already contacted you via email, but I don't have an answer, so I write this thread to know whether you can handle billing problem in this weekend.

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  • ag_tommyag_tommy

    Team Member
    edited April 18


    It looks like you sent us an email too. Someone from the billing team will be with you as soon as possible.

  • I have the same problem!

  • ag_anaag_ana

    Team Member


    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: HGQ-48342-637

This discussion has been closed.