The trash cannot be emptied


When I attempt to empty the trash on our team account I get this:

I've checked with the account owner and I am in the "Owners" group. This error occurs when using the Mac app. If I login via the browser there is only the option to restore. Some of the items I am unable to delete were created by me!

Please advise.


1Password Version: 7.4.3
Extension Version:
OS Version: OS X 10.15.4
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @russ_15g! Welcome to the forum!

    When I attempt to empty the trash on our team account I get this:

    I don't see anything after this sentence. Did you perhaps try to upload a screenshot?

  • I did @ag_ana but it didn't work, then when I tried to add it as a comment it said it was awaiting approval. I'll try again now.

  • ag_tylerag_tyler

    Team Member
    edited April 24

    Hey @russ_15g. Would you mind sending us an email so we can dig into this a little further? I would like to take a look at the permissions on your account but don't want to reveal anything sensitive over our forum here. If you can send us an email to [email protected] and link this discussion our team would be happy to help out.

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