I subscribed through App Store and my account still Frozen. any help would be great

I subscribed through App Store and my account still Frozen. i bought the 6 month for 8.99 and got the bill to my email that it went through but still account still frozen and subscription error


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Comments

  • arturo_aubryarturo_aubry

    Team Member

    Hi @surfguy56,

    Welcome to the forum! I'm Arturo and it's nice to meet you. 🖖

    I’m sorry to hear you’re having some issues with your 1Password billing. Worry not, however, I'll be happy to sort this out for you via email. Can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you've sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • [#CHC-28514-483]

  • ag_anaag_ana

    Team Member

    @surfguy56:

    Thank you! I confirm that I have managed to locate your message in our system, and I see that my colleague Tommy has already replied to you over there :+1: So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and let you continue the conversation via email.

    ref: CHC-28514-483

This discussion has been closed.