Auto filling is not working for the new Vivaldi 3.0 browser

Yesterday Vivaldi released their new browser, v3.0. I updated my browser and now 1password doesn't work. I am using 1Password extension (desktop app required) btw. It used to work before I upgraded.

I can click on 1Password extension icon, but nothing happens. I removed and reinstalled the 1password extension, still the same.

I have another pc, with the previous Vivaldi version (2.11.1811.52 (Stable channel) (64-bit)), no problems there.

So it must be the new version. Unfortunately i dont see any debug messages. Dont know how to get there for extension.

I hope it can be fixed soon. Vivaldi is a great browser. Now there's even a v1 for android which I am also using. I know 1password isnt working their either, but thats a diffrent topic.


1Password Version: 7.4.763
Extension Version: 4.7.5.90
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • My issue has been resolved. Apparently restarting my browser after deinstalling and installing the extension again did the trick.

  • ag_anaag_ana

    Team Member

    Hi @Ido!

    I am glad to hear that restarting the browser helped you get this one sorted out already :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • I have the same problem - it often doesn't work, and if I click on the 1password extension icon it shows the looking for 1Password screen - however I get a launcher prompt, and it does launch 1Password, leaving the 1password not found screen behind it (see photo).

    I also find that when I press cmd-\ it show the "install the extension" message, and yet if I type some characters into the 1p mini window, it then finds passwords in 1P. Its really weird and frustrating. However on another identical computer it works more reliably (but still glitches from time to time).

  • ag_anaag_ana

    Team Member

    @365nice:

    Can you please go through all the troubleshooting steps in this support article and see if they help?

    If you see “couldn’t connect to 1Password” in your browser

  • I restarted by browser, and then restarted my computer - and I am now consistently seeing this window when I press cmd-\ (osx, with vivaldi).

    If I type into that window (which says install the plugin) - it will show the website I'm on (e.g. meetup), and then I can copy and paste the username/passwords, but can't reliably get autofill to work.

    If I click on the browser extension 1p icon (not the menubar 1), I am getting the message about unable to connect, in the new tab it opens up in Vivalidi.

    I have followed the steps on the page you have show.

    I am using 1p= 1Password 7
    Version 7.5 (70500002)
    Mac App Store

    Vivaldi = 3.0.1874.38 (Stable channel) (64-bit)

    I have had this working before, but the last few weeks its been doing this, and its a shame as I like vivalidi.

  • ag_anaag_ana

    Team Member

    @365nice:

    What is the version of the 1Password browser extension that you have installed in Vivaldi?

  • Just to add to this, I went back and installed Chrome (this was a new computer where I experienced this again) - and Chrome works fine when I install the 1p extension - cmd-\ on the same login page as Vivalidi just fills in my details.

    There is something weird going on with Vivaldi that makes it temperemental.

  • ag_anaag_ana

    Team Member

    @365nice:

    It looks like we posted at the same time :) I wonder if you installed a different browser extension in Chrome from the one you have in Vivaldi. What version of the 1Password browser extension have you installed in each browser?

  • On the browser where its working (and only occasionally seems to glitch) - the 1P and Vivaldi are the same version, the extension is: Version
    4.7.5.90

    (will go to other computer and reply again)

  • On the other computer its the same:
    Version
    4.7.5.90

    So its the same (they were installed from the chrome store)

    There is one difference I can think of - the other non-working account is not an administrator account (its a standard account) - could that make a difference?

  • 365nice365nice
    edited May 15

    On that new computer, I switched to my admin account and just installed the extension, and it does the same - doesn't seem to connect properly to 1Password, giving that blank - install extension message.

    If I click on the extension in the browser (not the menu bar) - there is a long - 5-6 second pause before it shows a tab saying looking for the 1Password app - then I get an opener window, and I can click on open, and it successfully shows the 1Passwored desktop app, but the tab in the background is says - 1Password not found?

    The settings in 1P do have the keep 1p open checked... it seems like some sort of race condition/timing issue - but I'm not familiar the internals or anything.

    The only thing I can say is that its new installations that are consistently not working - the one that is working has been an account on my macbook that I've had a long time and have upgraded 1P and Chrome and Vivaldi on for several months (e.g. since Dec - and even then is was a laptop setup from a time machine backup). So there is a chance that there is something from the past that makes it work, that new installs are not getting.

  • ag_anaag_ana

    Team Member

    @365nice:

    Thank you for the additional information. I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • I've sent a report and referenced this thread - not sure if its in automated email, if so, I'll include the ticket info. Would be nice to get it working reliably.

  • ag_anaag_ana

    Team Member

    @365nice:

    Have you received a ticket number already? If you could post it here it would be great, so we can easily locate your message in the system.

  • It’s [#RSQ-52919-339], and it’s seems the diagnostic tool crashed and didn’t give full results, but I’ve got some more steps to try. Will report back

  • ag_anaag_ana

    Team Member

    @365nice:

    Thank you! I confirm that I have managed to locate your message in our system :+1: I also see that my colleagues have replied to you over there already, so to avoid duplicating support times, I am going to let you continue the conversation via email :)

    ref: RSQ-52919-339

  • Yes - I’ll follow the instructions but as it’s basically an uninstall/ reinstall I’m a bit dubious it will fix it as I reported this on a new machine (so it’s essentially a fresh install ), and on my machine where it mostly works - in a separate user account in that same machine it fails like on my second new machine.

    However I will follow the steps to confirm

  • ag_anaag_ana

    Team Member

    Sounds good :+1:

  • Hi - you know what, hurrah - its working on the machine that it previously wasn't working on! Reinstalling 1P seems to have kicked something into action, which is a bit mysterious but a great outcome. I need to verify that our other computers will do the same (my wife indicated that her Chrome installation was doing the same thing - but I'm hoping that this will also cure it too - and thinking about it, I think she got 1P via a backup restore, and so this might be the link as to why).

    Thanks for your patience - and I'll come back to you.

  • ag_anaag_ana

    Team Member

    Sounds good @365nice! And thank you for the update :+1: We are here if you need us :)

  • Hi - I just tried it on another failing computer (in this case it was chrome, not vivalidi, but it had the same issue of insisting the extension wasn't installed and/or coming up with empty logins on activation) - anyway the steps I was sent do seem to work - AND i think i've spotted a difference - I was installing from the Mac OSX appstore, whereas the instructions are to install from your website (that might be a crucial different - as maybe the app store sandboxing does something else you didn't realise?).

    For anyone following along there were the steps I was sent:

    Right-click on the 1Password mini icon in the menu bar at the top right corner of your computer > select “Quit 1Password Completely” >

    Uninstall 1Password 7 from your computer by moving the 1Password icon in /Applications folder to the trash => restart Mac => go here to our website and install the latest version of 1Password to your computer: https://1password.com/downloads => Open your browser and try again. [I found I didn't have to restart my mac, just cleared my trash]

    Right-click on the 1Password mini icon in the menu bar at the top right corner of your computer > select “Quit 1Password Completely” > Quit all browsers > Restart your computer > Try 1Password again [I didn't have to do this step either, it was working after reinstall]

    Hopefully this will also work in my computers that have secondary accounts where I also saw this issue (yet to confirm this, but it seems hopeful)

  • ag_anaag_ana

    Team Member

    Thank you for sharing these steps with us @365nice! I am sure that other users will find them useful if they encounter the same behavior on their machines :+1:

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file