We have a family account. One of our computers broke, and my husband needs to sign into his account on another Windows 10 computer so he can access the log-ins in his private vault.
I am the master account holder. His name appears in the account along with his e-mail. He has downloaded the latest version of Chrome and downloaded and installed the latest 1Password app for Chrome and the client for Windows 10. We have the master key. He is unable to log into his account on either the client for windows or the plug-in for Chrome using his e-mail address, the master key, and his account password. What can he do to log in to his account?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided