Account Frozen After Paying (twice!)

JDZ30307
JDZ30307
Community Member
edited April 2020 in Mac

[#VGY-86133-928] is my support ID.

After subscribing on my iphone, I downloaded the mac version. That account was frozen and asked me to update my billing info. After I did that, I was charged another fee! ($36 annual). Worst of all, the account is still frozen!! I believe the 1password for mac was downloaded from your website.

Can you unfreeze and issue a credit?

Please help!!


1Password Version: 7.4.3
Extension Version: Not Provided
OS Version: ox x 10.14.6
Sync Type: Not Provided

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