1Password X doesn't autofill email address on VRV's login page

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davidhaymond
davidhaymond
Community Member
edited May 2020 in 1Password in the Browser

On VRV ( https://vrv.co ), 1Password fails to fill the email address when signing in. This occurs on both Firefox and Chrome. The password is successfully filled, but not the email.

1Password Version: Not Provided
Extension Version: 1.19.1
OS Version: Windows 10 Pro 2004 (build 19041.207)
Sync Type: Not Provided

Comments

  • kaitlyn
    kaitlyn
    1Password Alumni
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    Hey @davidhaymond! 👋

    Thanks for letting me know you ran into some trouble filling with 1Password X. I just tried creating a new item on the website you mentioned, and both the username and password fields filled properly for me. I'm wondering if your item has a username saved inside of it. Can you visit https://vrv.co/ and click the 1Password icon in your browser toolbar? Do you see both a username and password field inside your VRV item in 1Password?

    If not, try saving the item again. Here are the steps to do that:

    1. Type (or copy/paste) your username and password into the proper fields.
    2. Click on the 1Password X icon in the password field to invoke the inline menu (if the inline menu isn’t already open).
    3. Click Save in 1Password.
    4. Add the word “new” to the title so you can distinguish it from your existing Login, select the correct vault, and click Save.

    After that, go ahead and try filling the new item, and let me know if you see any different results.

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