1 Password pop-up nomore clickable

i_fiorentino

Hi guys,
since last update it seems 1 password popup (to save or update email or password field) isn't clickable anymore.
I don't know why but that's it.

Thanks in advance for any help.
Regards,

Alessandro

Ops, i forgot. I'm using windows 10 with chrome browser.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

bundtkate

Hey, @i_fiorentino! Could you share the version of 1Password you're using in your browser and the desktop app if you've got one? The way that 1Password saves updates to items is a bit different depending on your version, so this info is actually super important to ensure we're giving you proper guidance. Thanks! :chuffed:

i_fiorentino

Sure,
1Password browser version is 1.19, desktop app 7.4.767.
Thanks!

Greg

Hi @i_fiorentino,

It sounds like you use 1Password X in Chrome. This 1Password extension works entirely in your browser and it is strange that it got broken.

Have you tried reinstalling 1Password X in your browser? Does the issue remain after that?

P. S. I also moved our discussion to 1Password X category, I hope you don't mind. Thank you! :+1:

++
Greg

i_fiorentino

Thanks Greg!
I've reinstalled it and it works again.

Best regards,

Alessandro

ag_ana

On behalf of Greg, you are welcome @i_fiorentino! If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)

i_fiorentino

You too, thanks!

ag_ana

:+1: :)