v7.5: Open and Fill goes to landing page in Safari, but does not open anything. How to fix?

question above - open and fill going to blank page in Safari. Not opening any site. Please help.


1Password Version: 7.5
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:open and fill

Comments

  • ag_anaag_ana

    Team Member

    Hi @JulieS!

    Is the extension working otherwise? If you visit the website you want to login to, and you use the 1Password browser extension when you are already on the website, is 1Password filling your credentials for you?

  • Thank you! No, I just realized that the 1Password extension in Safari is not working, either. Are those connected?

  • ag_anaag_ana

    Team Member

    @JulieS:

    Yes, it's very likely that the problem is connected. If you open Safari Preferences > Extensions tab, is the 1Password extension in the list, and is it checked? It should look like this:

  • Yes, it is installed and the box is checked.

  • ag_anaag_ana

    Team Member

    @JulieS:

    Thank you for the confirmation. So what happens exactly when you click on the 1Password browser extension in Safari when you are on a website with a login form? Does it open at all?

  • Thank you. Nothing happens at all, no. Should I reinstall it?

  • ag_tommyag_tommy

    Team Member

    @JulieS

    Try a restart of your device before a reinstall. It sounds as if you may be stuck waiting for an update to finish.

  • that worked! sorry for the hassle.

  • ag_tommyag_tommy

    Team Member

    Glad it worked. We're here if you need us. :)

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