Mac app seems to be read only

Hi, I'm trying to login on my vault from the Mac app after purchasing a license.
From the website I can see my vault contents, I login from the app successfully but the vault from the app looks empty and doesn't me allow to add new items. For example there is no "+" icon visible. (see screenshot attached)

1Password Version: 7.5
Extension Version: Not Provided
OS Version: OSX 10.15.4
Sync Type: 1Password family


  • BenBen AWS Team

    Team Member

    Hi @augusto_p

    I'm sorry for any confusion. 1Password Families is a subscription membership offering. It is not covered by a license. If you'd like to use 1Password Families you'd need a subscription instead. Please contact our team at [email protected] with a copy of your license so they can help you sort this out. :)



  • Sorry, it is really confusing all this stuff (subscriptions, licences, etc...).
    I purchased a Family subscription, I'm trying to have 1Password working on one member of the family but it is not working.

  • ag_anaag_ana

    Team Member


    Thank you for the clarification. I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at how your 1Password app is configured.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Hi, I've sent the diagnostic report and this is the ticket number: [#ZNY-43147-915]

  • BenBen AWS Team

    Team Member

    Thanks @augusto_p. I see your diagnostics and will be back with you via email shortly.


    ref: ZNY-43147-915

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