Error message: 1Password 7 can't be opened

jnilesjniles
in Mac

Whenever I attempt to launch/use 1Password 7 on my MacBook Pro, I get an error message that says "1Password 7 can't be opened." That's it. No other information. I've deleted/reinstalled, restarted (multiple times) and even reinstalled MacOS. No changes.

The app is completely unusable on this device. All my other devices (3 iPads, 2 iPhones, and an iMac) are all fine. It's only this machine.


1Password Version: Latest...
Extension Version: 7.5
OS Version: 10.15.4
Sync Type: iCloud
Referrer: forum-search:1Password 7 can't be opened

Comments

  • BenBen AWS Team

    Team Member

    Hi @jniles

    I'm very sorry to hear about the trouble getting 1Password to launch on this particular MacBook Pro. Could you please open the Terminal app for me (in /Applications/Utilities) and run these two commands:

    • ls -la /Applications/1Password\ 7.app
    • codesign -vvv /Applications/1Password\ 7.app

    Press enter after each command in order to run it. Copy and paste the output and email it to us, along with a diagnostic report. To create the report please see these instructions:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected] (this address may be different than the pre-filled address — please use this one).

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/113589/error-message-1password-7-cant-be-opened#latest
    • Your forum username: jniles
    • The output from the two commands above

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • Thank you for your help! Here is the BitBot support number: [#LTY-18172-573]

  • BenBen AWS Team

    Team Member

    Thanks @jniles. I have some thoughts on this that I'm reviewing with my colleagues. Once we have a plan of action put together I'll reach out to you as a reply to that email. Let's continue the conversation there. Thanks!

    Ben

    ref: LTY-18172-573

  • Sounds like a plan. Thank you.

  • BenBen AWS Team

    Team Member

    :+1::)

    Ben

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