Chrome and the Chrome extension

in Mac

I have two questions. First, I was doing something in Chrome the other day in my Settings and I turned off (?) 1 PW. When it was on and I came to a site that needed my password, I hit Shift+Command+X and the 1PW window popped up where I either entered my main password to get into the file, or I clicked on Autofill and 1PW entered my login and password into the fields. How can I get that turned back on?

Secondly, I used to be able to hit Command+/ and 1PW would show up allowing me either to log in or enter the password into the fields on my browser. Now when I do that I get a window telling me to add 1PW to Google Chrome and when I click that button I'm taken to my 1PW account where I enter my Master Password and then it opens up my file, but no extension is installed.

What do I need to do to get my 1PW life back in order?

Thank you.


1Password Version: 7.5
Extension Version: Not Provided
OS Version: 10.14.6
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @RCMjr!

    You are probably looking for the companion browser extension for Chrome, it sounds like you installed 1Password X by mistake.

    No matter what extension you decide to use, however, please disable the built-in password manager in your Chrome browser: from your first screenshot, I see that you left it enabled, so that can cause conflicts with 1Password.

  • @ag_ana The link you provided just takes me to the 1PW login, so I'm not sure what extension you're suggesting I load.

  • BenBen AWS Team

    Team Member


    Sorry for any confusion caused. As you're using Chrome, you'd install the Chrome extension:


  • Thanks @Ben and @ag_ana

  • ag_anaag_ana

    Team Member

    You are welcome @RCMjr! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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