1P neither not filling or not completing Log-In

I find my 1P is increasingly freezing during the log-in process. I nealry always use 1P mini which for me is Ctrl-Alt-à as I have a Swiss French keyboard. One of two things happens and it happens whether I hold the Shift key down or not. Either 1P brings up the log-in screen and does not populate it or it populates it and does not submit. In each case the resolution is to open 1P mini and click on the log-in item again. Any thoughts why this should be happening on a regular basis and with any of my records? I use Brave.


1Password Version: 7.4.767 Beta
Extension Version: 4.7.5.90
OS Version: W10
Sync Type: Dropbox

Comments

  • ag_anaag_ana

    Team Member

    Hi @Andrew42!

    Do you see the same behavior even if you fill the item logins directly with the Ctrl+\ keyboard shortcut, instead of opening mini to do it?

  • If you are asking if Ctrl-\ completes the log in when it freezes, I don't know because I've never tried. On my keyboard that is not a friendly combination. That said, I'll give it a go and let you know.

  • ag_anaag_ana

    Team Member

    Sounds good, thank you :+1:

  • Just had to try it to read your response as the log-in froze without populating.Ctr-\ which for me as Ctrl-Alt Gr-\ does nothing at all. \ on my keyboard sits with < and > on the left alongside Shift.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @Andrew42,

    Just to be clear, when you say freeze, what exactly is freezing? Is 1Password mini showing up and then freeze doing nothing or you press the shortcut and nothing fills until you try again?

    Also, do you use Windows Hello?

  • Mike, Freeze is possibly the wrong word. Stop is more appropriate. For example, to read your post, I opened IP mini using CTRL-Alt-à and highlighted the forum from among my favorites. Holding down the Shift key I clicked on the forum. The log in page immediately showed, but did not populate. The process stopped and waited for me to do something. I clicked on the 1P mini icon selected the forum, which was the only url showing, clicked on the forum and the log in page populated and submitted.

    In my cases, the process stops either with the log in page not populating or the log in page populates but does not submit.

    I hope this helps.

  • MikeTMikeT Agile Samurai

    Team Member

    @Andrew42,

    I'm sorry, I'm not sure I understand. Shift is a hotkey to suppress Open and Fill, it is not supposed to do anything other than open the site. If you include Alt key, it will not fill either because by default, Control + Alt + \ or AltGR + \ will only show 1Password mini without filling.

    You can change the shortcut in 1Password general settings:

    The one you want is Fill Login or show 1Password, try one that fits your keyboard. That will fill the item right away.

    We have a known glitch where 1Password may not fill after unlocking, it's going to be improved in the upcoming beta.

  • @Mike, bear with me. I am not a computer expert and I may use the wrong terminology, but I don’t think we are talking about the same thing.
    Take the following as the basic scenario. I use a Swiss French keyboard which makes the \ a sign that can only be made by clicking the Alt GR key and the \ key together. The \ sign is on the same key as < and >. For this reason, I changed the combination for invoking 1P mini to Ctrl-Alt-à, much easier on my keyboard because the fingers are spread out.
    Imagine I am at my desktop and signed into 1P and I want to go to the Forum-. I click my combination of Ctrl-Alt-à and it opens IP mini.
    I open my Favourites and highlight the Forum. That done I hold my Shift key down and left click of the Highlighted Forum. Somewhere in the past you mentioned to me that by holding the Shift key down I avoided going to my home page and then to the URL selected.
    What happens next is one of three things:
    1. The web site is selected, the log in page presented, the log in details are completed and the log in is submitted. Success. This happens about 20% of the time.
    2. The web site is selected, the log in page presented and the process stops and I have to click on the 1P mini icon on the tool bar and click again on the highlighted URS (the forum in this example), the log in page is populated and submitted.
    3. The web site is selected, the log in page presented, the log in details are completed and the process stops and I have to click on the 1P mini icon on the tool bar and click again on the highlighted URS (the forum in this example), the populated log in page is submitted.
    Versions 2 & 3 happen approximately an equal number of times and add up to about 80% of all attempted log-ins.
    Finally, it does not depend on which site I am trying to access. There is no consistency here. To continue with my example, sometimes I can get into the Forum immediately but 80% of the time I have an intermediate step, (2 or 3).
    To write this message tonight, version 1 happened. When I wrote the post at 07:54 today it was version 2.
    I hope I have been clear. Thanks for bearing with me.

  • This evening to review the latest posts, it was version 3.

  • bundtkatebundtkate

    Team Member
    edited June 8

    To simplify Mike's idea above, @Andrew42, he's suggesting you skip the shift key when selecting the Login item from mini. This wasn't always the case, but some folks wanted a way to open a site from 1Password, but not fill, so we added the shift modifier to prevent filling. The intended behavior when using Shift would be your scenario 2. Now, it sounds like there may still be some misbehavior here since you're seeing things fill and submit on occasion, but the thing you want to happen is that misbehavior. Skip the shift, do everything else the same, let me know if that works any better. :+1:

  • Got it. Version 2 for Firetrust Forum, Version 1 for Agilebits Forum in that order today.

  • bundtkatebundtkate

    Team Member

    Any consistency with a single Login, @Andrew42? That is, do you always (or close to always) see version 1 when visiting our forum when not using shift? What about with other sites? Do any sites that regularly give you trouble require opening a pop-up or similar to reveal a Login form?

  • There, @Bundtkate, is the problem: no consistency. As I wrote on June 5 when I outlined the three versions, I never know which version I will get when I try to access one of my vault records. 20% of the time, the log in goes smoothly. The other 80% result in a hang-up at one of the intermediate stages. All I can add is that I never get the problem when, as now, I am using my iPad. It is only only on my six year old HP Windows 10 laptop, which is my principal device, that I get this behaviour.

  • bundtkatebundtkate

    Team Member

    Strange, @Andrew42. Aside from keyboard layout, there is really no divergence between your setup and my own – I use the companion extension in Brave as well – and about the only time I run into filling troubles is when I'm trying to cause them. :lol: I think we might want to peek at some diagnostics here, but my inclination is actually to wait on that until the next beta release. I can't promise it's coming soon, but that's the goal, and it fixes a number of issues that I could see being potentially related to what you're seeing. Enough so that I'd probably want to retest and take another look afterwards if we were to dive in right now. Would you be okay hanging tight for a bit and letting me know if the beta helps any when it arrives? If something goes horribly wrong and it's delayed a longer period, I will let you know so we can dive in now, but if things stay true to plan, I think waiting is the wiser choice. Alright with you?

  • Absolutely, @Bundtkate. I am in no hurry as my 1P is perfectly functional. Today, by the way was V2 to get to the forum. In my last post I should, perhaps, have made clear that when using my Ipad I do not expect 1P to log me in automatically. I know it always stops having populated the log-in screen, i.e. V2.
    I'll get back once the new Beta is available.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @Andrew42,

    Try the 1Password 7.6b1 that we have just released now, it has this fix that sometime caused oddities with opening sites and filling:

    [FIXED] Direct filling could fail if 1Password was locked and Windows Hello was then dismissed and re-enabled. {OPW-4823}

  • Thanks. Just updated to 7.6.776 Beta. Hope this is what you meant. It comes with a long list of changes, improvements etc. I'll let you know how I make out after a few days.

  • MikeTMikeT Agile Samurai

    Team Member

    Yes, that's the beta build. I'll try to include the beta build number next time.

    Thanks!

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