1Password won't load on Android

Hi, I have a Moto G7Plus. 1Password was working properly. Now when I login with master password the app stalls on the UNLOCKED screen. It won't open fully. Or supply logins to websites. (Works perfectly on my W10 laptop).
I have uninstalled and reinstalled twice with no effect.
Thanks in advance for any suggestions, solutions.
John


1Password Version: 1Password v 1.191..
Extension Version: Not Provided
OS Version: Android v10
Sync Type: Not Provided

Comments

  • periperi

    Team Member

    Hi @bemsha. By chance are you using the SwiftKey keyboard in float mode?

  • Thank you for your reply. No, but I use Gboard multilingual typing. Why, would that affect the login?

  • periperi

    Team Member

    @bemsha Thanks! It shouldn't affect it, but I've heard from one other customer who had this issue, and it was related to the floating SwiftKey keyboard, which is why I wondered that.

    It may be a network issue instead. Can you try signing in from a browser on this device? Also, if you disable Wi-Fi, are you able to sign in while using a cellular connection?

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