One of my staff members logged into his computer this morning and was immediately notified that his account was "frozen". We're an org of 21 people and we've never had any of our 1Password for Teams accounts frozen in the past. After confirming that we had paid our annual Teams billing, I went down the path of recovering the staff member's account.
We successfully recovered the account and signed him back in, only to find that in the macOS desktop app, the Secret Key in the app didn't match the newly-generated key from the account recovery. I had him sign out and sign back in again with the new secret key information and everything was better -- no more account freeze -- until he realized that none of his Private vault data is there anymore.
That vault is full of MFA/2FA information that is critical for our staff member to perform his work. I've looked in every KB I can think of, but I don't see any mention of restoring a Private vault from 1Password for Teams, nor have I ever seen a Private vault lose data after an account recovery.
I need some assistance with this issue ASAP, please.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS 10.15.4
Sync Type: Not Provided