7.6.BETA-2 crash on login

Duane WilliamsDuane Williams Junior Member

I was using the latest beta with no problems, until today. I don't know what happened, but it now crashes the instant I enter my password. I downloaded version 7.5 and it works.


1Password Version: 7.6.BETA-2
Extension Version: Not Provided
OS Version: 10.15.6 Beta
Sync Type: Not Provided
Referrer: forum-search:7.6.BETA-2 crash

Comments

  • ag_anaag_ana

    Team Member

    Hi @Duane Williams!

    Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Does it still crash for you?

  • Duane WilliamsDuane Williams Junior Member
    edited June 9

    Thanks, @ag_ana. I tried that. Still crashes.

  • Duane WilliamsDuane Williams Junior Member

    The problem persists with 7.6.BETA-3.

  • BenBen AWS Team

    Team Member

    Hi @Duane Williams

    I'm sorry to hear you're continuing to see this problem. Our development team would like to take a deeper dive on this. To facilitate that I'd like to ask you to re-create the issue, and then create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/113956/7-6-beta-2-crash-on-login#latest
    • Your forum username: Duane Williams

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • Duane WilliamsDuane Williams Junior Member

    [#SPW-51394-752]

  • Duane WilliamsDuane Williams Junior Member

    I think I have resolved the problem. I installed macOS 10.15.5 using Internet Recovery, rather than the recovery partition on my Mac Mini, and that fixed several problems, including the problem with 1Password crashing.

  • ag_anaag_ana

    Team Member

    Thank you for the update @Duane Williams! I am glad to hear this :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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