Bug - 1Password requesting fingerprint

Hi! I was doing some things on my android, and this bug appears again:

So, this bug is kindly weird, because I can't authenticate my finger (it's supposed to appear a finger watermark, I already tried put my finger without it).

No matter what I do on my phone (go back, lock the screen, etc), this pop-up authentication doesn't disappear.

I have success to dismiss, only rebooting my Android.

Resuming: this bug appears in a random chance when I'm opening the 1Password app, it's funny because apparently appears two pop-ups to fingerprint authentication, I pass on the first, by authenticating (the first appears the finger watermark), but the second I can't, and occurs what I explained up.


  • periperi

    Team Member

    Hi @netcat. Can you let me know what make and model of device you're using, and what version of Android it runs?

  • Hi! Here is:

    Model: Xiaomi Mi 9T Pro
    Android: 10 QKQ1.190825.002
    Miui: (Global)

  • periperi

    Team Member

    Thanks, @netcat. Do you happen to see this after 1Password updates, or do you see it at other times as well?

  • Yep! Has a little long time that after a 1Password update, it came like this. I was waiting if after another update, this will be fixed, but no :c

  • periperi

    Team Member

    @netcat I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/113978/bug-1password-requesting-fingerprint#latest
    • Your forum username: netcat

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

  • Hi! Sorry for the delay.

    So I completely wiped my Android and changed to a iPhone, my wife is using the Android, she uses 1Password too, I’m just waiting to see if that bug happens again to submit the diagnostics

  • periperi

    Team Member

    Thanks for the update, @netcat. Please do let us know if your wife continues to have this problem.

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