1Password Mini is slow to open

Hello,

I enjoy using 1Password in Chrome to auto input my passwords via keyboard hotkeys. I use the hotkey 'CTRL' + '\' to activate 1Password mini to select my desired login.

In the past few weeks, it seems when I press my hotkey on any site, it takes 1Password up to 15 seconds to open the 1Password Mini window. I've reinstalled my OS (unrelated reasons) from 1909 to 2004 and it didn't seem to help. Any other suggestions?

Chrome: 83.0.4103.106 (latest)
Windows 10: 1909 & 2004 (latest)
1Password Desktop: 7.4.767 (latest)
1Password extension (desktop app required): 4.7.5.90


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @azizmoalim! Welcome to the forum!

    The next time that this happens, I would like to ask you to generate a diagnostics report from your PC and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Hello @ag_ana and thank you for the welcome.

    The issue reappeared again and I was able to generate a diagnostics report.

    [#HBQ-79395-875] 1Password Mini is slow to open

    Thank you.

  • ag_anaag_ana

    Team Member

    @azizmoalim:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: HBQ-79395-875

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