help me get my masterkey or whatever you are asking for

my app was deleted from my phone and I cant seem to sign in with the email and master password. I have followed all the instructions and nothing works

1Password Version: Not Provided
Extension Version: Not Provided
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Referrer: forum-search:help me get my masterkey or whatever you are asking for


  • Is there a live support???

  • ag_anaag_ana

    Team Member

    Hi @potdealer! Welcome to the forum!

    We don't have chat support, but we do reply to messages as soon as possible, and in the order we receive them.

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

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