unable to install on MacOS 10.15.5

wolfart

I recently upgraded my 1Password 4 to a Subscription through the 1Password website. It works fine on my iPhone on on my Windows 10 PC, but I'm unable to install it to a fresh install of MacOS 10.15.5 on my MacBook Air. The installation fails shortly before the end with an error message. I alternatively downloaded it from the Mac App Sore, but Launchpad shows "installing" forever and doesn't finish it. Even after restarting the MacBook, its showing the same state.
I did see several copies of 1Password in the Applications folder, one would open , the giving the error message. I deleted all 3 of them. Still not installing.
What can I do to get it working? I never had any problems with the old version...

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1Password Version: 7.5 Mac
Extension Version: Not Provided
OS Version: OS X 10.15.5
Sync Type: 1PW Membership
Referrer: forum-search:unable to install on MacOS 10.15.5

ag_ana

Hi @wolfart! Welcome to the forum!

The installation fails shortly before the end with an error message

What does the error message say?

wolfart

Hi ag_ana,
the error message doesn't give detailed information. It just says this:

Installation fehlgeschlagen.
Die Installation ist aufgrund eines Fehlers fehlgeschlagen.
Wende Dich an den Hersteller der Software.

in English:
Installation has failed.
The installation has failed due to an error.
Please contact the manufacturer.

Hope this helps to determine the problem.
best
Marc

ag_ana

@wolfart:

Thank you for the confirmation! I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

wolfart

This is the ticket no. from the diagnostics report:

PKH-21571-752]

ag_ana

@wolfart:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: I see that my colleague Brenty has already replied to your email so I will let you continue the conversation over there :+1:

ref: PKH-21571-752

wolfart

Thank you. I copied the conversation from here and sent it to Brenty, as she doesn't seem to know the case.

ag_ana

:+1: :)