Can't establish a connection with a desktop version

This discussion was created from comments split from: 1Password X touch id?.

Comments

  • clgoodclgood Junior Member

    I'm running 1.21.0.beta (build #20116) – released 2020-07-02 on Brave. It's stopped using Touch ID. I do have the latest 1Password 7 installed, and it unlocks with Touch ID just fine. My 1Password X settings page says it can't establish a connection with a desktop version.

    So I'm kind of stuck.

  • ag_anaag_ana

    Team Member

    Hi @clgood!

    What version of the desktop 1Password for Mac app are you currently running?

  • clgoodclgood Junior Member

    7.6.1 BETA-0 (70601000). It insists that it's the latest if I do a Check for Updates.

  • ag_anaag_ana

    Team Member

    @clgood:

    That's indeed the latest version :+1: Thank you for the confirmation.

    I would like to ask you to get some logs from 1Password X and email them to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • clgoodclgood Junior Member

    I just emailed the log. The ticket number is [#TIE-17142-661].

    Reproducing the bug was just a matter of hitting shift-cmd-x and then typing in my master password, because no Touch ID was offered.

    Thanks.

  • ag_anaag_ana

    Team Member

    @clgood:

    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: TIE-17142-661

  • clgoodclgood Junior Member

    Yay! After the last suggested quit/restart/toggle dance the Touch ID seems to be working! Thanks.

  • ag_tommyag_tommy

    Team Member

    @clgood

    That's great news. Thanks for sharing.

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