1Password v6 to 1 Password v7?

oldpaloldpal Junior Member

I have aa new 1Password subscription. How do I copy data from my old vault to the 1Pv7 vault?


1Password Version: Not Provided
Extension Version: Not Provided
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Referrer: forum-search:I have aa new 1Password subscription. How do I copy data from my old vault to the 1Pv7 vault?

Comments

  • BenBen AWS Team

    Team Member

    Hi @oldpal

    I'd be happy to help with that. Right now, if you sign in at https://my.1password.com/, do you see your 1Password data there? Please let me know.

    Ben

  • oldpaloldpal Junior Member

    Hi Ben

    I don't see anything in my vault.

  • BenBen AWS Team

    Team Member

    Thanks for confirming @oldpal. It sounds like the migration guide may help here. You can use this link to access the guide:

    Move your existing 1Password data to a 1Password account

    As you've already signed up for a membership you can skip the steps related to that. Please let me know how it turns out.

    Ben

  • oldpaloldpal Junior Member

    Somehow I have a V7 application on my mac. When I launched it, I got a window asking me uf I wished to migrate my v6 data to v7. I clicked OK, but nothing is being transferred.

  • BenBen AWS Team

    Team Member

    Okay, thanks for the additional information. So that we can get a better idea of what is happening here I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/comment/566543/#Comment_566543
    • Your forum username: oldpal

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • oldpaloldpal Junior Member

    Hi Ben,

    My support ID is: [#NPS-86676-443]

  • BenBen AWS Team

    Team Member

    Perfect. Thanks @oldpal. We'll be in touch via email soon.

    Ben

    ref: NPS-86676-443

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