Secret key

ZackeZacke

I can’t find my secret key. I can’t add my account with out it.

Comments

  • ag_anaag_ana

    Team Member

    Hi @Zacke! Welcome to the forum!

    There are several places where you can find your Secret Key:

    Find your Secret Key or Setup Code

  • Tap Settings > “1Password accounts

    And I don’t have any account to click on

    IOS

  • ag_anaag_ana

    Team Member

    @Zacke:

    That means that you have not yet added it to the 1Password for iOS app, so that method will not work for you on that specific device (unless you have added your account on a different 1Password app on a different device).

    If you have never added your account to your 1Password apps yet, please try the other suggestions in that article (for example, using the Emergency Kit to retrieve your Secret Key).

  • ZackeZacke
    edited July 26

    I created my account in the IOS app. I can’t login in at 1Password.com because I’m missing the key.

  • ag_anaag_ana

    Team Member

    @Zacke:

    I understand that. Do you have access to your Emergency Kit?

  • No didn’t no it exit one.

  • ag_anaag_ana

    Team Member

    @Zacke:

    No didn’t no it exit one.

    I am sorry, I am not sure I understand what you mean by this. Do you mind clarifying? Thank you!

  • Didn’t now about a Emergency Kit. So no I don’t have it

  • ag_anaag_ana

    Team Member

    @Zacke:

    Thank you for the confirmation. If you don't have access to your Secret Key or your Emergency Kit, and you are not using this 1Password account on any other 1Password app on any device, the only option is to delete the account you created, and sign up for a new one, so you can get a new Secret Key to be able to login again.

    How to delete your 1Password account

    You can find the instructions to delete your account even when you lost access to it at the bottom of that page. Once you have deleted your account, you can sign up for a new one on the website (and please make sure you download your Emergency Kit so you have all your credentials available to you).

  • Ok. Then it’s time for me to say goodbye. I will find another service. When you can’t keep your extra key in your head then it’s not secure. You have to trust that no one finds it. Not for me. Good bye !

  • ag_anaag_ana

    Team Member

    @Zacke:

    I am sorry to hear that, but I respect your decision. I hope you find a service that works for you, and if you ever change your mind, we will be here :) No matter what password manager you choose, it's important that you use one, even if it's not 1Password.

    Stay safe online!

  • Thank you!

  • ag_anaag_ana

    Team Member

    You are welcome :)

  • Yup same for me, i immediately canceled my account as well. Apparently the key is so secret that you cant find it to login. This app is a headache. Not for me either

  • BenBen AWS Team

    Team Member

    @gasman442

    I'm very sorry to hear that. If you'd like to give it another try we'd be happy to help.

    Ben

  • No Thank You

  • BenBen AWS Team

    Team Member

    Understood. I hope you're able to find a solution you're comfortable with and confident in. :+1:

    Ben

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