OTP does not auto copy in Tutanota

The one time password does not copy automatically on Tutanota's login form.

https://mail.tutanota.com/login


1Password Version: Not Provided
Extension Version: 1.20.0
OS Version: Windows 10 Pro
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member
    edited July 26

    Hi @loggor!

    1Password X does not copy OTPs to the clipboard, it fills them on websites automatically. The behavior you are asking is the one of the companion browser extension.

  • Oh you are right! In that case it's not filling the 2FA field.

  • ag_yaronag_yaron

    Team Member

    Hey @loggor ,
    I signed up for a free account and enabled 2FA there.

    When I log in, 1Password autofills the email and password fields automatically, I then hit Enter to log in, then a 2FA code field shows up, which 1Password already autofills for me, so I just need to hit Enter again. It looks like 1Password works well on that website.

    If that is not what you're experiencing, I suggest you try creating a new login for that website as follows:
    1. Open 1Password and select that website's login, then click on "Edit" to be able to view all of its details.
    2. Copy the username, password and 2FA field's content to a temporary location outside of 1Password.
    3. Delete the login entry from 1Password.
    4. Get to the login page of the website, manually input your email and password, then save it as a new login in 1Password.
    5. Find the new login in 1Password, click on "Edit", select one of the empty fields under the website URL and set it as a 2FA/TOTP field.
    6. Paste the 2FA code from the previous login into that new field and click on "Save" to save the changes.
    7. Test and see if 1Password now autofills all the fields, including the 2FA code.

  • I'll try your suggestion @ag_yaron .

  • ag_anaag_ana

    Team Member

    Sounds good @loggor! Let us know what you find out :+1:

  • So, I tried a few things and I may have found out the problem: Language.

    If the website is in pt-BR (my browser's default language), it does not autofill. And with an en-US culture it does fill.

    This is the behavior I'm currently having.

  • ag_yaronag_yaron

    Team Member

    Hey @loggor ,
    Thanks for testing this and figuring it out! Well done.

    Can you please do the following:
    1. Get to the field while using your native language.
    2. While the field is empty, right click the field and select "Inspect".
    3. Take a screenshot of the field and the HTML code that shows up, and post it here.

    That might help us add some clues in your language that will help 1Password identify such fields on this website and others.

  • Here's the screenshot. @ag_yaron and @ag_ana thank you for your time.

  • ag_yaronag_yaron

    Team Member

    Thanks @loggor ,
    Looks like that field has no name or ID, so 1Password can only rely on its label, which is in your native language.

    I'll ask the devs and see if there's something we can do about it.
    Thanks for bringing this up.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file