Please describe best method for updating passwords online with 1Password 7

I know that AgileBits thinks this is easy and straightforward. If that's true, I'm doing something wrong.

What happens to me is that the password is saved with no username in a new account listing and the next time I go to the website it goes to the old login with the old password. The fact that the password only stays in memory for a limited amount of time has frequently made the problem worse. I've just created a new password for YouTube four times, because I found the process so clumsy and unintuitive. I don't know what I'm doing wrong.

Please describe the best method for updating passwords online with 1Password 7. Thank you


1Password Version: 7
Extension Version: Not Provided
OS Version: Catalina
Sync Type: Not Provided
Referrer: forum-search:best way to save new passwords changed online

Comments

  • ag_anaag_ana

    Team Member

    Hi @jmassengale!

    This is our recommended approach to change passwords with 1Password:

    Change your passwords and make them stronger

    What happens to me is that the password is saved with no username in a new account listing and the next time I go to the website it goes to the old login with the old password.

    After you change the password on a website and submit the information, does 1Password popup for you asking if you want to update the current Login with the new password?

  • jmassengalejmassengale Junior Member

    No.

  • ag_anaag_ana

    Team Member

    @jmassengale:

    Thank you for the confirmation. What version of the 1Password browser extension are you running?

  • jmassengalejmassengale Junior Member

    4.7.5.90 on Chrome. I don't know on Safari, but the result is the same. It was Chrome I used today.

  • ag_anaag_ana

    Team Member

    @jmassengale:

    If you see the same behavior in two separate browsers, it could either be a problem with the specific website, or it could be a 1Password setting. Can you open 1Password Preferences > Browsers tab, and make sure that the option Detect new usernames and passwords and offer to save them is enabled?

  • jmassengalejmassengale Junior Member
    edited August 4

    That was checked. This has been happening for years. I sure wish you would reinstitute phone support. A week has passed and we are no closer to a solution.

    Today, the Safari extension won't open. The App Store confirms I have the latest extension.

  • jmassengalejmassengale Junior Member

    I have uninstalled the Safari extension and reinstalled. I've restarted Safari a couple of times. The icon is in the Safari menu bar but it won't open.

    What do I do? I have the latest Catalina, the latest Safari, the latest extension, and 1Password 7.6

  • ag_yaronag_yaron

    Team Member

    Hey @jmassengale ,

    You might want to restart Safari and 1Password so that the extension can work properly:

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
    2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open your browser and test if the extension works when you click on it.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file