1Password Chrome extension accepts my vault password, but 1Password desktop app does not accepts it

Hi,

I have the following installations:
1 Password app on Windows machine - 7.6.778
1 Password extension (desktop app required) Chrome - 4.7.5.90
1 Password X Manager - 1.20.0

I am able to use 1 Password X Manager using the vault password. But not able to use 1 Password app on Windows machine and 1 Password extension (desktop app required) Chrome using the same password. What am I doing wrong?

I can also login to my account on 1password.com using the same password.

Any help?

Thanks,
Daksh


1Password Version: 7.6.778
Extension Version: 4.7.5.90
OS Version: Windows 10 Pro
Sync Type: Not Provided

Comments

  • GregGreg

    Team Member

    Hi @dakshgoenka,

    Did you change your Master Password recently? Please confirm.

    If you did, you'll need to finish changing your password in the app. Open and unlock 1Password 7 on your PC using your old Master Password, click the red authentication error banner, and sign in with your new Master Password. Could you please give it a try and let me know if it works? Thank you!

    ++
    Greg

  • @Greg I dont remember my old password now. Will an uninstall >> reinstall work?

    Thanks for the answer above.

  • GregGreg

    Team Member

    Hi @dakshgoenka,

    Reinstalling 1Password will not work, because it doesn't remove your local database. If you do not remember your old Master Password, please start over with 1Password 7 for Windows and set it up from scratch.

    Let me know how it goes. Thanks! :+1:

    ++
    Greg

  • Thanks @Greg, it worked!

  • bundtkatebundtkate

    Team Member

    Glad Greg was able to help sort things out, @dakshgoenka! :chuffed:

  • GregGreg

    Team Member

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