How about the annual fee paid?

Do I have to pay my annual fee again, when I delete my account and make a new one because I lost my Secret Key? And if not, how do I prevent paying twice in making a new account? I am kind of desperate after a total clean-up of my MacBook...help...


1Password Version: 1Password 7 Version 7.6 (70600005)
Extension Version: Not Provided
OS Version: OS Mojave 10.14.6
Sync Type: Dropbox

Comments

  • BenBen AWS Team

    Team Member

    Hi @GJJ

    I'm sorry to hear you've lost your Secret Key. Our billing team can definitely help you with transferring any remaining credit. So that they can verify the ownership of your account please reach out to them directly at [email protected]. Thanks!

    Ben

  • GJJGJJ

    Thanks Ben and have a nice weekend!

    Gert-Jan

  • ag_anaag_ana

    Team Member

    On behalf of Ben, you are welcome @GJJ! If you have any other questions, please feel free to reach out anytime.

    Have a nice weekend too :)

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