Windows - Tray icon appears after installation, but cannot open app & view passwords. Only settings

edited August 1 in Windows

Installed 1password 7.6.780
Tray Icon appears
Can right click and get to settings, but none of the other options
Uninstalled and re-installed
Can sign-on in the web / iPhone app just fine
Tried moving app folder %LOCALAPPDATA%\1Password to desktop described in this article, doesn't work
In settings asking me to purchase a license, already have one (well two, I paid for a full license, and then now I am paying monthly as well)
Also, subscription says 2.99 on website, but I have been paying 3.99 for IDK how long
Tried forum solutions for over an hour

"Running" and settings

Paying 3.99 for 2.99 service

If this doesn't get fixed quickly I am going to quit 1password forever, so frustrating.


1Password Version: 7.6.780
Extension Version: n/a
OS Version: Windows 10 v1909
Sync Type: Not Provided
Referrer: forum-search:tray icon but cannot open app windows

Comments

  • ag_anaag_ana

    Team Member

    Hi @frustrated42! Welcome to the forum!

    With regards to the subscription price: from your screenshot I see that you are paying monthly. You get the discounted $2.99 price if you subscribe annually ;)

    In settings asking me to purchase a license, already have one (well two, I paid for a full license, and then now I am paying monthly as well)

    Can you confirm something for us: have you added your subscription account to the 1Password app already?

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