UI lag

NaxterraNaxterra
edited August 17 in Windows Beta

Hello

I recently deleted all of my vault content and reimported from Bitwarden, but now UI is laggy. Switching between login items takes between 3 to 5 seconds. I used mrc-converter to import my logins also used 'Optimize Database' under Tools menu

I am using Windows 10 and my 1P for Windows version is 7.6.781


1Password Version: 7.6.781
Extension Version: 1.21.2
OS Version: Windows 10 2004 Build 19041.450
Sync Type: Cloud

Comments

  • bundtkatebundtkate

    Team Member

    I think this may actually be related to the import issue you reported in the other thread, @Naxterra. Flagging every single one of your Logins would be a lot of work for Watchtower to do. Enough so I could see it bogging things down. I think the best thing to do would to focus on that issue first and see if performance improves when it's corrected. If not, we can circle back. Given things were better prior to reimporting, though, I'd put at least a little bit of money on that being the issue. Fingers crossed!

  • Hello

    I fixed https issue and now there are no websites under unsecured websites but UI lag is unbearable.

  • ag_anaag_ana

    Team Member

    @Naxterra:

    Can you try quitting 1Password completely and relaunching it? Do you see improvements by refreshing things this way?

  • Even restarting computer had no effect.

  • ag_anaag_ana

    Team Member

    @Naxterra:

    Thank you for the confirmation! The next time that this happens, I would like to ask you to generate a diagnostics report from your PC and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • I sent an email to support with diag report. Thanks for the help.

  • ag_anaag_ana

    Team Member

    @Naxterra:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: QAC-71113-548

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