when trying to install on Mac laptop, I get error message SSL error has occurred

I entered all account details, and "a secure connection to the server cannot be made". When I check OK to "Would you like to connect anyway," nothing happens.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:ssl not secure

Comments

  • ag_tommyag_tommy

    Team Member

    @pattross17

    I have seen a few of these lately, and often it's due to the OS needing an update. Can you check for any updates and install any found? Make sure also to give the Mac a restart.

  • I am having the same problem

  • BenBen AWS Team

    Team Member

    Hi @Borotra

    Could you please let us know which version of macOS and which version of 1Password you have installed?

    Ben

  • macOS 10.15.6 1Password 7

    Thanks

  • BenBen AWS Team

    Team Member

    Thanks @Borotra. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/comment/572807/#Comment_572807
    • Your forum username: Borotra

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

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