Desperate for a solution (because, well, the 24/7 email support is NOT at all 24/7 !) -- I followed the "starting over" advice and reset all the data on mac. Doing that allowed me to log in (unlock the app)-- and access my shiny new web account, but it's blank now-- as in NO items show up in my laptop app. Similar problem if I "sync" with drop box. 0-items, empty vault. This is almost as bad as gets.. at least I know I still have both a backup (the data is in drop box) and access to my passwords on the web site. But really? Why would upgrading an account render every thing else useless? Caveat Emptor! So, Ben-- or any one else, how do I fix this? (and for those of you might be wonder what the cause of this situation is/was: I created a family account--as a long-term user (like almost 10 years now). A decision I seriously regret.
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