Helper not connected in Chrome

I often have the red exclamation mark on my browser extension in chrome. All new logins that I enter do not sync to the database. I have to restart the helper for it to work again.

Comments

  • khad
    khad
    1Password Alumni
    Please review our troubleshooting guide for this, and review each step carefully:

    http://help.agilebits.com/1Password_Windows/helper-not-connected.html

    The most common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:

    http://help.agilebits.com/1Password_Windows/antivirus-configuration.html

    Please let me know how it goes and if the above applies to your situation.

    If you're still having trouble, could you please send us your Diagnostics Report? Select Help > Diagnostics Report > Export to File from the menu bar in 1Password. Then attach the report to your reply.

    Once we see your report we should be able to help more. Thanks in advance!
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