Chrome Extension problem

Daniele Mangiafico

I'm having a costant "Red !" in the icon of the plugin, if i start 1password and keep it open after a while the browser plugin start working but after i close the main program it goes back with the "Red !". What should i do?

Chrome ver. 25.0.1364.172 m

1password ver. 1.0.9.319

1password plugin ver. 3.9.9.39999

Windows 8 64bit

khad

Please review our troubleshooting guide for this, and review each step carefully:

http://help.agilebits.com/1Password_Windows/helper-not-connected.html

A common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:

http://help.agilebits.com/1Password_Windows/antivirus-configuration.html

Please let me know how it goes and if the above applies to your situation.

If you're still having trouble, could you please send us your Diagnostics Report? Select Help > Diagnostics Report > Export to File from the menu bar in 1Password. Then attach the report to your reply.

Once we see your report we should be able to help more. Thanks in advance!

Daniele Mangiafico

Thx lot, now it works. It was an antivirus problem.
:-bd

khad

Great news! Thanks for letting me know that everything is working well. :)

If we can be of further assistance, please let us know. We are always here to help!