Problems with new logins saved in Firefox

I have recently saved several new logins using the Firefox extension on my Windows PC. Those new logins are not showing up in the 1Password application. I can use the new logins within Firefox, but nowhere else. I use 1P on Mac, Windows, and iOS so I need to get this data integrated and synced everywhere.

How can I fix this?


  • khadkhad Social Choreographer

    Team Member

    Please review our troubleshooting guide for this, and review each step carefully:

    Troubleshooting the new browser extensions

    A common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:

    Configuring problematic antivirus/malware software

    Please let me know how it goes and if the above applies to your situation.

    If you're still having trouble, could you please send us your Diagnostics Report? Select Help > Diagnostics Report > Export to File from the menu bar in 1Password.

    Then attach the entire file to an email to us: [email protected] agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

  • Updating 1Password then restarting the browser seems to have fixed it for now. If it happens again, I will look at those troubleshooting articles again. Thanks!

  • khadkhad Social Choreographer

    Team Member

    Great news! Thanks for letting me know that everything is working well. :)

    Please keep us posted.

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