"Problem with database" in v3 extension in Safari on OS X Mavericks

khadkhad Social Choreographer

Team Member

This issue seems to occur when upgrading from a previous version of OS X rather than performing a clean install of Mavericks. This problem does not occur in the new 1Password 4 for Mac, but if you are sticking with 1Password 3 for some reason, we have a relatively easy fix for you. To resolve the problem, please follow these steps.

  1. Quit 1Password and Safari.
  2. Select Go > Go to Folder… from the menu bar in Finder.
  3. Copy and paste the following path into the input box and then press Return:

    ~/Library/Safari/Extensions/
    
  4. Move any and all 1Password.safariextz files you see there to the Trash.

  5. Select Go > Go to Folder… from the menu bar in Finder again.
  6. Copy and paste this other path into the input box and press Return:

    ~/Library/Safari/Databases/
    
  7. Move safari-extension_com.agilebits.onepassword-safari-2bua8c4s2c_0 that you see there to the Trash.

You will need to reinstall the 1Password extension in Safari after performing those steps, but everything should start working well once you do.

If we can be of further assistance, please let us know by either posting in the forum or emailing us. We are always here to help!

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