How do I export an attachment?

I have a registration file that I stored in 1password as an attachment (it's a .fmnlic file). Now I need to re-register the software, which is done by dropping the license file into a window.

Dropping it directly from 1password isn't working. Dragging the .fmnlic file to the desktop doesn't work, and neither does dragging it to a folder.

How do I export the file from 1password?

Comments

  • MeganMegan 1Password Alumni

    Hi @valiant66,

    I'm sorry to hear that you're having trouble with attachments in 1Password. Have you noticed this with any attachments other than the license file you mention?

    I'd like you to do a bit of a test for me. Please try again to drag the license file to your desktop. If it doesn't work, could you please send us a Diagnostics Report?

    MAC, 1Password 3:
    If you are using OS X 10.8 Mountain Lion or OS X 10.7 Lion: Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    If you are using OS X 10.9 Mavericks or OS X 10.6 Snow Leopard: Using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

    http://i.agilebits.com/ms/tools/1Password_diagnostics.zip

    After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

    The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

    Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

    If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

    Then attach the entire file to an email to us: [email protected] agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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