Unable to unlock browser extension on Firefox after switching from Chrome

ShawnR

Hii there,

I recently switched from Chrome to Firefox and downloaded the latest Firefox extension. When I type in my master password, it advises me to enter my old master password to update the extension. I haven't changed my master password in over a year so I'm not sure why this is. I don't know what I changed my master password from since it was over a year ago. I can unlock the Chrome extension and the desktop application fine.

Windows 7, Firefox 25.0.1, 1P 1.0.9.338

Cheers!

Shawn

DBrown

I'm sorry you're having that problem, @ShawnR.

Please try this:

1. In Firefox, remove the 1Password extension.

2. Delete Firefox's temporary copy of your 1Password data:

   a. Type this in the Firefox address field:

     about:support
   

   b. Press Enter.

   c. Under Application Basics, click the Show Folder button.

   d. Quit Firefox.

   e. In the Explorer window that appears, go "up" one level to the parent folder.

   f. Drag the OnePassword.sqlite file from that folder to the Desktop.

3. In 1Password, re-install the Firefox extension.

Once everything is working well, you can safely move the OnePassword.sqlite file on the Desktop to the Trash.

I hope that helps, @ShawnR. Please let us know how it goes.

ShawnR

Ah, I remember doing this before. Thank you for the help, @DBrown.

DBrown

Glad to help, @ShawnR, and sorry for the inconvenience. Let us know how it goes.

ShawnR

Back to normal, thanks again!

DBrown

That’s great news, @ShawnR—thanks for letting us know!