1password on iPad wants me to create new database all of a sudden. Help!

I need a password.. and 1password now suddenly doesn't let me log in. Instead, I have to create a new database, or sync via WiFi with a Mac. Neither of which is right (I sync via dropbox, and I checked: the dropbox files are fine).

I need a password now.. help. What happened?



  • MeganMegan

    Team Member

    Hi @mvwphoto,

    I'm sorry that you're having trouble with 1Password right now. Unfortunately, the issue you are seeing is the result of a recent change that Dropbox made to their API. We've written a blog post that should answer most of your questions here: http://blog.agilebits.com/2013/08/08/1password-3-dropbox-sync-faq/

    But, the basic gist of things is this: due to these changes, 1Password 3 for iOS can no longer sync via Dropbox. Our new version is 1Password 4 for iOS has been built to work with Dropbox's latest and greatest sync technology. 1Password 4 for iOS has been for sale in the iTunes store since December, as a separate purchase from version 3 (the "old" and still supported version).  We did this because it's basically an entirely new application, built bigger, better, faster, and stronger.  It is also a universal app now, meaning you only require one purchase for all your iDevices associated with your Apple ID, using iOS 6 or greater. If the iOS device(s) you want to run 1Password on are running iOS 6+, the best solution is to move to 1Password 4 for iOS.

    You can check out 1Password 4 for iOS in the App Store:


    Once installed, just open 1Password 4 for iOS, tap that you have used 1Password before, then tap Sync with Dropbox.

    If you just need a way to backup your data to a Mac or PC for safe keeping, 1Password 3 for iOS has a nifty Backup & Restore option. 1Password can create an encrypted backup of your data file, and you can use a browser on a Mac or PC to copy that file to a place for safe keeping. Here’s our guide to get started with that:


  • Wait. You killed my iPad password data and now I have to pay to get it back? Is that what you are saying?

  • ..and if so, why was it working until very recently?

  • ...and wait, again. Did I not upgrade fairly recently?
    And you are confusing me.
    1. I am trying to start it, using local data; not trying to sync.
    2. All very well to upgrade, but how will that affect the Macbook that I have no access to, but that I do have: will THAT suddenly stop working if I upgrade?

  • Eh.. yes, I upgraded the iPad to version 4 on August 14, 2013.

  • OK, I got to my MacBook. I'll sort i tout from there. At least I can work again. :-)

  • MeganMegan

    Team Member

    Hi @mvwphoto,

    I'm so sorry for the confusion here. If you already have 1Password 4 for iOS you should indeed be able to access your keychain file in Dropbox. The screenshot you showed me was from 1Password 3, hence my upgrade speech. :)

    Please let me know if you are having trouble accessing your 1Password database from 1Password 4 for iOS, and I'd be more than happy to help you sort it out!

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