main 1Password program won't unlock

tamar527tamar527
edited February 2014 in 1Password 4 for Windows

On the Windows 7 software, I type the master password, and I can see my data for about a second before it takes me back to the unlock screen.
(The password was typed correctly- I know because when I don't type it correctly- it says something different).
Please help me! I don't know what to do...
thanks in advance

Comments

  • DBrownDBrown 1Password Alumni

    Are you trying to unlock the main 1Password program or the 1Password extension for one of the browsers (and which browser, if the latter)?

  • The main software... the browser extension works just fine.

  • DBrownDBrown 1Password Alumni
    edited February 2014

    Browser name: __________

    Browser version: __________

    Extension version: __________

    Thanks!

  • I use the Chrome extension.

  • DBrownDBrown 1Password Alumni

    Which version of Chrome, please, and which version of the 1Password extension for Chrome?

  • 1pass for windows (unregistered): 1.0.9.333

    Google Chrome 32.0.1700.107

  • DBrownDBrown 1Password Alumni

    Please check the Extensions tab of Chrome preferences, and let us know the full version of the 1Password extension.

    Thanks!


    It's probably unrelated, but please launch 1Password and choose Help > Check for New Version. (You don't need to open your data to be able to get the latest version of the software.)

This discussion has been closed.