Unable to import data from 1Passowrd 3 into version 4 on iMac running Mavericks

Followed directions after installing version 4 and deleted my safari extension for ver.3. However none of the data from the previous version has been imported. When I try to import on ver.4 from Dropbox it will not read the file (greyed out). iOS 7 app however is seeing the data on my devices - probably getting it from ver. 3 which is still installed on my iMac and functioning fine. Please help. Thanks

Comments

  • MeekMeek

    Team Member

    Hi @DJablin‌,

    I am sorry to hear about the trouble with 1Password! Lets figure out whats going on.

    Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: [email protected] agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :grinning:

    Once we see the report we should be able to better assist you. Thanks in advance!

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