1Password icon in Firefox does nothing [Fixed by following the Kaspersky tip in our KB]

markv
markv
Community Member
edited July 2014 in 1Password 4 for Windows

Have been using 1Password v3 for ages and love it. Today updated to 4.0.1.503 and installed the browser addon for Firefox 30.0 (v4.2.3)

With v3 I had a key icon and a '1P' icon. In v4 I just have the key icon... but clicking it does absolutely nothing.
I have reinstalled 1Password a few times. I have restarted 1Password Helper and of course have rebooted the PC and restarted Firefox many times.

The icon still does nothing.

Any suggestions?

TIA

Mark

Comments

  • svondutch
    svondutch
    1Password Alumni

    Are you running Kaspersky? (or another anti-virus "solution" maybe?)

  • markv
    markv
    Community Member
    edited July 2014

    Yes, Kaspersky Internet Security 2014.
    Following you question I did completely close KIS and restart FF and restart 1P Helper.

    The key icon still does nothing

  • svondutch
    svondutch
    1Password Alumni

    The key icon still does nothing

    @markv Please follow these steps

  • markv
    markv
    Community Member

    That has solved the problem.
    Many thanks.

  • Hi markv,

    On behalf of Stefan, you're welcome. I'm glad it helped!

This discussion has been closed.